FAQ

1. What is Cylex Local Search?

S.C. Cylex Tehnologia Informaţiei S.N.C. is registered in Romania and manages online business directories under the brand name of Cylex Local Search.

Company registrations in our business directories are free and the presentation pages can usually be found in Search Engines within the first ten results.

Cylex Local Search also displays business directories in other countries - for example, we’re also present in USA, Kanada, Austrálie, Maďarsko, Francie, Itálie, a Spojené Království.

Our directories serve as community portals. Registered companies can upload free video clips, photos, articles, news, products and partnership requests, while users have the opportunity to evaluate the companies and review their products and services.

2. How can I add my company to Cylex Local Search?

It’s totally free and easy to add a company to our business directory. From the home page, click on the Register button and simply fill in the required fields.

3. Can I add more branches of the same company to Cylex?

If your company is represented in several places, you can easily add up to 10 branches, using the same registration process. If you have over 10 locations for your company, you can choose between 3 tools we developed to help you easily manage your online business presence.

4. How can I claim my company?

On your company profile, there is a button called ‘REPORT INCORRECT DATA’. Click on it and from the drop-down list, choose ‘CLAIM THIS BUSINESS’. Then on the next page, choose an email or add a different email account where you will receive step-by-step instructions for creating a user to manage your business profile.

If you need any help, you can always send us an email at info@cylex.cz

5. How can I update my business information on Cylex Local Search?

There are two easy ways to update your business details:

  1. If you haven’t claimed your listing yet, you can find a button marked ‘REPORT INCORRECT DATA’ on your company profile. Click on it, then, from the drop-down list, choose ‘CLAIM THIS BUSINESS’. On the next page pick an email or add a different email account (during the final step) where you want to receive step-by-step instructions to create a user to manage your business profile.
  2. If you have already claimed your listing, you can find a button marked ‘REPORT INCORRECT DATA’ on your company profile. Click on it, then from the drop-down list, choose ' EDIT YOUR PAGE’. Use the email and password you have set when you registered or claimed the listing. In case you don’t remember your login details use the 'Recover password’ button and follow the steps.

If you need any help, you can always send us an email at info@cylex.cz

6. Why aren’t my updates online?

When using the Report incorrect data function from your company profile page, you have the possibility to ask for your company presentation page to be modified by filling the form. The updated information will be checked by one of our employees, before publishing it online. If your changes are not visible, it means the approval process hasn’t been completed yet.

7. How can I delete my company from Cylex Local Search?

On your company profile, you can find a button marked ‘REPORT INCORRECT DATA’. Click on it, then from the drop-down list, choose 'Remove listing’. Simply click on the button, fill in the required fields and your business information will be removed from our directory once it is reviewed by one of our operators. The deletion process can only be done by the Cylex staff.

8. Why is there a difference in search results between companies with a detailed presentation page and companies without any information on their presentation page?

Our business directories offer the same opportunities to every company, so they can present themselves with as little or as much detail as they wish. Companies can specify information about their products, services, opening hours or add a logo, clips or photos. A detailed presentation (company description and list of services and products) translates into better search results within Cylex Local Search and other search engines, such as Google.

9. Do you have a route planner?

Yes, we do. When you’re on a company’s profile, simply click on the map and a pop-up will open. There you can enter your Starting point and Target destination, and the map will reveal the best route to arrive at your destination.

10. How do I correct the geographical location of my company on the map?

On your company profile page, using Edit your page or Sign In, you can Correct the location on the map. Drag the red marker into the right place and save.

11. Why is the location arrow in the wrong place?

The direct link between the map and the company’s address is created by an automated software. It is possible that because of name similarity or the absence of a road on a map, another road with a similar name may be shown instead of the street you wanted. We apologize for the discomfort created.

12. Why is my company listed in Cylex Local Search if I never added it in this business directory?

Cylex Local Search constantly monitors the public listing of companies on the Internet, which are recorded in our search system according to certain criteria and afterwards displayed as search results. Our business directories value the most important aspects of local search, ensuring that a business’ information is consistent, accurate and accessible throughout the web. In terms of functionality, our directory is not so different than other search engines, like Google, that collects data and displays them in their pages of links. Of course, there is always the possibility for companies to be added to our directory by their representatives, using the ‘Register’ company button.

13. How can I subscribe or unsubscribe to the newsletter?

If you would like to subscribe or unsubscribe from our newsletter, please send us an email at info@cylex.cz or you can always click on the footer (you can find it at the bottom of our e-mails).

14. How can I boost my company’s position in search results?

There are a number of ways you can boost your company’s position in search results.

  1. Categories (Relevance factor)
  2. Our ranking algorithm is based on categories and keywords. That's why you should add relevant keywords to your Cylex profile and double check your categories.

  3. Positive reviews (Review+ factor)
  4. Nothing proves your company's worth more than having happy customers. Why not make sure everybody knows about them? Ask your satisfied clients to write a review about your company. You can do that by email after a successful business transaction or you can use our review widget to encourage them. For even more visibility, share the reviews on your social media profiles.

  5. Accurate and new info (Freshness factor)
  6. Update your presentation page regularly. Correct and detailed information is a key factor. Even if there are no significant changes in your contact details, you can keep your page updated by always adding something new to it. Inform your clients about events, share articles and news or simply add a new photo to your gallery.

  7. Special offers (Special offers factor)
  8. Clients love discounts and offers. What you might consider a small discount, can be a decisive factor for customers. Though their effect is limited in time, you may add new offers or re-add your older ones. Don't forget to share these offers on the social media platforms as well.

  9. Opening times (OH factor)
  10. Since this is one of the most requested details, the profiles that have opening hours will rank higher in our directory.

In short, it’s important to make sure you fill in the company presentation page and select the most relevant categories and keywords for your field of work. Always keep your information up to date and add as many details as you can: opening hours, special offers, promotions, post about new items or services. The more keywords you insert into your company presentation page, the more search hits you’ll get in our database and in search engines like Google or Yahoo. Later on, if you want to add more keywords, click on the 'Sign In' button to enter your account, or fill in the form for the first data update by clicking the 'Edit your page' button from your company presentation page.

15. Why are keywords necessary?

As a business, they're important because you want to come up in search engines when people search for the keywords or phrases that are relevant to your products or services. To stand a chance of being near the top of the results, you need to include those words and phrases in your profile. Think like a customer. Identify your target audience and put yourself into the shoes of a customer when you create your initial list of keywords. Keywords represent products, services and brands that users search for. A larger keyword list could mean more appearances for your company in the search results. Select specific keywords to target specific customers E.g. if your company is a hotel the keywords could be: hotel, accommodation, etc. Using more specific keywords would mean that your listing only appears for terms that apply to your business. But keep in mind that if the keywords are too specific, you might not be able to reach as many people as you'd like.

16. What other free services does Cylex offer?

Most of our products and services are free. On your presentation page, with the help of 'Edit your page' button or 'Sign In' button you can publish offers, articles, news, create a products and services catalogue, upload video presentations, etc., all these services being optimized for Google search.

17. What are the advantages of being a CYLEX Community member?

By being part of the Cylex Community you can:

  1. Each review has a personal story
  2. Share your experiences to help others make better choices and help companies up their game.
    Post reviews and add ratings about the experience you had with different companies.
    The people who are part of the Cylex community or join our site are real people looking for a way to find trustworthy companies that perform high-quality work.

  3. Find last minute business deals and special offers
  4. Get more value for your money. Discover the best deals and discount offers for businesses in your area and around the country.

  5. Register business profiles
  6. List your business or claim a business profile created by a consumer or one of our partners. Stay in touch with your customers, bid on leads and enjoy the perks of having a business profile. It’s FREE!

18. How can I change my profile details in Cylex Community?

First of all, make sure you’re logged in. Then, on the upper right corner of the page, you can find your profile name. Simply click on it and you will be redirected to your profile page. From there you can edit your profile, see the reviews you've written, or you can add companies to manage with your profile.

19. Is Cylex free?

When we say our business directory is free, we really mean free. There are no hidden fees or charges. Right from the start, creating your company presentation page, uploading images of your products, benefitting from the offers and everything else, is absolutely free. The directory is entirely funded by discreet adverts placed around the site. We don’t have anything to sell and we don’t want you to buy anything. Our services do not have any obligations or conditions.

20. What are Special offers?

Special offers are either discounts or promotions, expressed in percent or price, which can be offered by businesses listed in our directory to our Cylex Local Search users.

21. What are the advantages of adding a Special offer for my company?

Companies that use the Special Offers feature will gain priority in search results, throughout the validity of their offer. This translates into more business, customers and profit for your company, all while maintaining your free status within our business directory. There are two ways you can add a special offer for your business:

  1. Make sure you’re logged in and, from the homepage, right below the SPECIAL OFFERS banner, click on the ‘ADVERTISE YOURS’ button. Then fill in the details for your special offer and let the customers reap the benefits!
  2. Once you’re signed in, from your dashboard, go to the ‘Offers & Products’ tab. There you can click on the ‘Special offers’ button, fill in the details and that’s it.

22. How can I use Cylex Special Offer Coupons?

Print the coupon, take it with you when you’re out and about, and make sure to present it before paying! Or you can always just mention the coupon code in the store, before your payment goes through. Remember to share it with your friends and let us know how it all went! Leave a review for the company on its Cylex profile.

23. What do you need to be on the Top Companies List?

The top companies list is based on a score put together by several factors, such as audit reports, visibility index on Cylex and search engines, third-party or Cylex reviews. Ask for a free audit to see if your company can be on this list, simply by sending us an email at info@cylex.cz

24. How does rich search results work?

When you install Cylex’s widget on your website, we also add some markups to your page along with the widget, according to Google’s requirements, to represent your total rating. Google will index it the next time it crawls your website and should display your pages containing the widget along with your star rating on search results.